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Compu Dobby IV ..... newbie

i am a mum whose (very upset) weaver daughter has just bought this loom second hand and can't get it to work. It is properly connected to the computer. The manufacturers have said something about the 'arm up sensor' and want a lot of money to give her further support because the loom is second hand. Any advice would be really appreciated. 

Manager: 
Pauline Silverwood

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